Now, home buyers can complain by e-mail

CHENNAI: The Confederation of Real Estate Developers' Association of India (CREDAI), a forum of builders, has put house buyers' grievance redressal mechanism on the fast track by introducing an e-based redressal system.

Hereafter, house buyers in Chennai can prefer complaints against builders to CREDAI's grievance redressal forum by e-mail, said N Nandakumar, chairman of mission transparency, an initiative undertaken by the builders' body across the nation to improve the quality of service offered by its members.

CREDAI national secretary T Chitty Babu said here on Monday that the grievance redressal forum in TN, established two years ago, had received 27 complaints and that all those disputes were settled.

Babu said builders could be held responsible for defects like cracks developing in pillars, beams and roofs of residential buildings even after a decade of construction.

Replying to a question on if there was any timeframe for customers to prefer complaints against builders, Babu said, "Builders gives a guarantee for 12 months. The proposed real estate regulatory bill is likely to extend this deadline to two years.

"But in case of major structural defects, there is no timeframe. If a competent agency proves that the quality of construction is substandard and the building is structurally weak, then the builder can be taken to task even after 10 years of construction."

Source: http://timesofindia.indiatimes.com/city/chennai/Now-home-buyers-can-complain-by-e-mail/articleshow/11611175.cms